Browser push setup

Push notifications surface a banner the moment an enquiry lands — usually within 5 seconds of the traveller submitting. Email is slower (15 seconds to a few minutes) and does not interrupt your work. Push wins for response time.

How to enable

On your dashboard, the Push notifications banner has an Enable button. Click it. Your browser prompts for permission. Click Allow. Done.

If you dismissed the banner, it returns after 7 days. Or you can re-enable from Settings → Notifications.

⚠️ Windows gotcha

This is the trap. Even if you click Allow in the browser, Windows can still suppress the notification at the OS level. Push will silently fail.

Fix on Windows 10 / 11:

1. Open Settings → System → Notifications.
2. Toggle Notifications to On.
3. Scroll down to Notifications from apps and other senders.
4. Find your browser (Chrome, Edge, Brave). Toggle it On.
5. Click your browser's row to open detail. Make sure Show notification banners is on. Play a sound when a notification arrives is recommended.

Then go back to your browser and the dashboard. Submit a test enquiry to your own profile (in Incognito) — the notification should fire.

macOS

Open System Settings → Notifications → {your browser}. Toggle Allow notifications. Style: Banners or Alerts — Alerts persist until dismissed, which is what most operators want.

Android (Chrome)

Open Chrome ⋮ → Settings → Site settings → Notifications. Find tourdockai-gamma.vercel.app (or tourdock.ai after launch). Toggle Allow.

Android also has app-level notification settings — open Android Settings → Apps → Chrome → Notifications and make sure they are on.

iPhone (Safari)

iOS does not support push notifications from regular Safari pages. You can still receive enquiries — install TourDock as a Home Screen app:

1. Open tourdock.ai/operator/dashboard in Safari.
2. Tap the Share button.
3. Tap Add to Home Screen.
4. Open the app from your home screen at least once.
5. Now push notifications can fire (when iOS approves it for that PWA).

Testing

To verify push is working end-to-end:

1. Open tourdock.ai/packages/your-test-package in Incognito or another browser.
2. Submit the enquiry form with any name + email.
3. You should receive a notification within 5 seconds.

If nothing fires, check (in this order): browser permission, OS-level setting, sound mute, Do Not Disturb mode.

Why push beats email

Push lands immediately and respects DND mode (silent when you sleep, loud when you are working). Email goes through a queue and may be batched by Gmail / Outlook. For a 60-minute reply target, push is the difference between hitting it and missing it.